Pay Online
Pay online at myaccount.newlondonutilities.org or select the MyAccount link in the top right within our website.
Some advantages of creating a MyAccount are:
- Can view monthly bill online
- Sign up for ebills to receive your monthly bill with an email notification
- Can pay Credit/Debit online or sign up for automatic withdrawal from a checking or savings
- Can monitor monthly usage and create usage notifications
Automatic Payment
Payments can also be made by automatic withdrawal from your checking or savings account. To sign up for auto pay, call our office at 920-982-8516.
Some advantages to using direct automatic payment are:
- Helps avoid late or missed payments
- No need to write checks
- No postage costs
- Transfers funds safely, securely and directly from your account
When enrolled in this convenient service, you will continue to receive a statement at the beginning of each month detailing the amount to be debited from your savings or checking account on the due date.
Pay by Mail
Payments can be sent to:
New London Utilities
PO Box 304
New London, WI 54961
Please include the top stub of the bill to assure that your account is properly credited.
Pay by Telephone
To pay by phone call 877-885-7968. Please have your bill available so you can provide your account number. If problems occur, press “0” to speak with a representative.
Pay in Person
During normal business hours (Monday – Thursday, 8:00am – 4:30 pm, Friday 8:00am – 11:30am) customers can make payments at our office, located at 400 E. North Water Street, New London.
After business hours, payments can be dropped off in the night deposit box located at our office outside of the main entrance.
Other Payment Locations
As an additional convenience, payments are accepted at First State Bank, Community First Credit Union, City Hall, Associated Bank, Fox Communities Credit Union, and Wolf River Bank.
Budget Billing
The budget billing program is a free service offered to all residential customers. The program is designed to help you avoid unpredictable utility bills and make balancing your budget a little easier.
Your monthly budget amount is based on the average of your actual bill charges during the previous 12 months. Any expected increase in the cost of electric and/or natural gas are also calculated into the monthly payment when you enroll in the program. We continue to read your meter every month, and your utility bill will show how much energy you used, the actual bill amount and the balance on your account. Some months you will pay less for what you actually used and some months you will pay more.
If you would like more information, or are interested in budget billing, please call our office at 920-982-8516.